FAQ

1.Can I purchase a Carver?

The first batch of limited edition numbered Carvers will arrive in the Netherlands in the second half of 2018. The Carver can be pre-ordered via the website .
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2.Can I test drive a Carver?

Sure you can! Please leave us your contact details here to plan a test drive and we will contact you as soon as possible.
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3.How much does the Carver cost?

The purchase price of the Carver is €7.990 euro (incl 6% VAT). For businesses please click here for more info.
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4.What are the requirements to drive a Carver?

You need to be in the possession of a scooter driving license to be able to drive the Carver. If you already have a car or motor driving license, you can just step in and go!
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5.Do I need a licence or an insurance plate?

Depending on whether you opt for purchase of your Carver at 6% or 21% VAT your Carver will need to have an insurance plate or a regular yellow scooter (45 km/h) licence plate.
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6.Do I need insurance?

Yes, a liability insurance is mandatory, according to Dutch legislation
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7.Where can I drive the Carver?

The traffic rules are similar to that of a 45 km/hr scooter. The Carver can be driven on the public roads up to a maximum speed of 45 km/hr within urban areas. On the cycle & scooter paths the Carver is allowed to drive up to a maximum speed of 30 km/hr. Outside urban areas the Carver needs to stay on the cycle & scooter paths.
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8.Where can I park the Carver?

In scooter parking places or other designated parking spots or on the sidewalk.
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9.For whom is the Carver developed?

For everyone who needs a future proof and fun transportation solution to improve their daily door-to-door travels in urban areas.
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10.What are the financial benefits for business customers?

Click here for more information
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Carver Specifications

1.What are the dimensions of the Carver?

The Carver dimensions are 2,89 m length x 1,49 m height x 0,88 m width.
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2.What is the top speed and acceleration rate?

The topspeed is 45 km/hr and the Carver accelerates from 0 – 45 km/hr in just 8 seconds.
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3.How much does the Carver weigh?

The Carver weighs 330 kilograms.
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4.What is the range of the Carver?

With a full battery you can enjoy a range of 100 kilometers, depending on the driving characteristics
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5.How do you charge the Carver?

By plugging the charging cord in a regular power socket or using a car charging station with a converter to 220 V. The converter needs to be purchased separately.
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6.How long does it take to charge the battery?

It takes 4.2 hours to 80 % & 6.5 hours to 100 % with a regular power socket or with a converter connected to a car charging station.
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7.How safe is the Carver?

The closed cabin of the Carver is equipped with a sturdy steel tubular frame to protect you optimally from all outside impacts and includes a three point seat belt. The tilting system also provides optimum balance and stability.
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8.Has the Carver been tested and what certifications does it have?

The Carver is being RDW (National Vehicle & Traffic Regulation Department) certified and thoroughly tested so that it complies with all the necessary safety regulations.
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9.Are there different types of Carver editions?

The first Carvers will be our Full Option Edition. We do expect to launch different models with new features in the near future.
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10.How much storage space does the Carver have?

The Carver has an extra seat for a passenger and a storage volume of 75 Litres to offer you sufficient room for your stuff.
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Pre-ordering process

1.Do I need to make a down payment to reserve my Carver?

Yes, to reserve one of the limited edition numbered Carvers you will be asked to make a refundable down payment of 750 euro.
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2.How can I cancel my pre-order?

Until we confirm the delivery date of your reserved Carver, you can cancel your pre-order at any time. Just contact us to request your cancellation and we will reimburse your down payment within 10 working days.
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3.Can I change the colour of my pre-ordered Carver (before the delivery date is confirmed)?

Yes you can change the color until the delivery date has been confirmed.
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4.How will I be kept informed once I have placed a pre-order?

We will send you regular updates by e-mail on the status of your pre-order. As soon as the first Carvers are assembled and tested, which is expected to be directly after the summer holidays, you will be invited for a test drive in Amsterdam.
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5.When will the delivery date of my Carver be confirmed?

We expect to be able to communicate the expected delivery date of your Carver by the end of August 2018.
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6.What is the process for the rest of the payment?

Once we have an estimated delivery date you will be contacted and requested to complete your payment.
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7.What are the overall terms and conditions of the pre-ordering?

Click here to view the general terms and conditions
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Test drive & purchase

1.When can I schedule a test drive?

We expect to offer the first test drives directly after the summer holidays. Please contact us here to request a test drive and we will get back to you as soon as possible.
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2.Where can I perform a test drive?

Our test drive location is at our headquarters in Amsterdam, within walking distance of the Central Station.
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3.Where can I purchase a Carver?

Currently you can pre-order the Carver via the website - click here to pre-order - or contact us directly.
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4.Can I get my money back after I have purchased the Carver?

Yes, you can return your Carver until 14 days after the delivery date and claim a full refund. Click here to view the general terms and conditions
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5.What is the warranty on the Carver?

Your Carver has a 2 year warranty on all parts except for the battery and the tyres
click here to view the warranty policy
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6.What are the General Terms & Conditions?

Click here to view the general terms and conditions
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Production & Delivery

1.Where is my Carver manufactured?

The Carver is a Dutch innovation, crafted by Dutch engineers. Final assembly and quality testing is performed in The Netherlands.
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2.How long does it take to receive my Carver once I ordered it?

Depending on when you place your pre-order we estimate that the first pre-ordered limited edition numbered Carvers will be delivered from November 2018.
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3.How is my Carver delivered and what are the delivery costs?

Your Carver will be delivered at your doorstep or you can pick it up from a Carver location. The delivery costs are included in the purchase price.
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Service & Support

1.What should I do in case of a breakdown?

In the unfortunate case of a breakdown you can contact us on 085 - 1302484 for assistance. We also will be offering various insurance and service packages including a roadside assistance service.
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2.What kind of maintenance does the Carver need?

Required maintenance is minimal as the Carver is an electric vehicle. The exact maintenance schedule will be placed on the website soon.
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3.Do I need to insure my Carver and what are the costs?

Yes, a liability insurance is mandatory in the Netherlands. Carver will be offering various insurance and service packages including roadside assistance service via our insurance partner. Our insurance packages will include theft, damage, roadside assistance service and standard maintenance service. The cost of the insurance package will depend on the type of package and your risk profile.
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4.What is the warranty on the Carver?

Your Carver has a 2 year warranty on all parts except for the battery and the tyres. click here to view the warranty policy
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5.What is the standard process in case of a complaint?

If you have a complaint kindly let us know via [email protected] so we can look into it as soon as possible. In the case that this does not lead to a solution we advise you to register your complaint with the ODR platform at the European Commission: http://ec.europa.eu/odr

Information for businesses

VAMIL/MIA (Dutch environmental investment deductions)

In the event that a Carver is purchased for business purposes the investment can be earmarked for the VAMIL/MIA (Dutch environmental investment deductions).

Calculation example:

Purchase price Carver ex. VAT: €7.537
VAMIL: €5.653 (= 75% of €7.537)
MIA: €509 (=13,5% of 50% of €7.537)
Total directly deductible: €6.162

Corporate tax deductible:
Less than €200.000 - 20%: €1.232
More than €200.000 - 25%: €1.540

In order to be eligible for the VAMIL/MIA the vehicle needs to be listed on the Environmental list, the so called “milieulijst”. In case of the Carver this is B3118. The Carver needs to be registered with a licence plate to be eligible for the the VAMIL/MIA and therefore falls under the 21% tax rule. If you are opting to purchase the Carver for business purposes please complete the form shown below; we will contact you as soon as possible.

Official site RVO: https://www.rvo.nl/subsidies-regelingen/mia-en-vamil
Official ‘milieulijst 2018’: https://www.rvo.nl/sites/default/files/2017/12/Milieulijst%202018.pdf

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Have another question?

Don't hesitate to contact us!

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